![]() Please note that Royal Mail may reject any package that is not adequately wrapped. Goods must be adequately sealed in all the original packaging, including the outer. If found to have a manufacturing defect you will be offered a refund or exchange. Any such damages should be taken up with your return courier.įaulty returns must be sent back for inspection using our correct postal address (as below). Do not send products back in only their product box only as this will lead to damages happening in transit and refunds not being issued for returned damaged goods. To define correctly boxed: this means the product should be correctly repacked in its own product box and then safely protected and packed in another outer box for shipping. ![]() We accept unused and unfitted correctly boxed returns for exchange or refund within 30 days. The cost of the postage back to Castlegate Lights is your cost and will not be paid by Castlegate Lights. If you decide to cancel and return the goods, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or you can fax or email.
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